Song Prints Ltd observes UK and EU data protection legislation and we are committed to respecting and protecting your privacy and rights. We collect and manage customer data. This is an essential part of our business.

 This privacy and cookies policy details how we collect, manage, process, store and share information about you when you use this website. The policy also provides you with information about how you have control over our use of your data.

We regularly update the Privacy & Cookies Policy in order to keep up to date with our approach to privacy and data protection. If you have any comments or questions you may email us at help@songprints.com.

PERSONAL DATA

The information that we collect about you may include your name, home address, telephone number, email address, as well as relevant financial and debit/credit card information. This is referred to as your “personal data”. We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.

We may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, operating system type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages. This information may be collected even if you do not register with us.

 

HOW WE USE YOUR DATA

We use your data to assist in processing your order and in order for us to carry out our obligations arising from any contracts entered between Song Prints Ltd and you. This may include fulfilling and delivering order, forwarding order details, processing of debit/card details, Fraud Prevention and corresponding with customer services. Under certain circumstance it will be necessary for us to provide your information with external companies which we contract to provide critical services. These include couriers, payment providers. These companies are not permitted to use information for any other purpose.

If you have given us specific consent. We will use you data to provide marketing services. This will allow us to provide you details of new products that may be of interest to you. We do use external companies to help us with our marketing. These companies are prohibited from sharing your data with any other company.

 

HOW LONG WILL WE KEEP YOUR DATA?

We will never keep your data for longer than is necessary for us to complete the action for which your data was collected for. An occasion may arise where your data needs to be retained.

 

HOW WE SHARE DATA

Song Prints Ltd will never sell your personal data to any external organisation. Your data will be shared with companies we use to ensure that we complete our service to you. These organisations include couriers and payment providers.

We will only share you data with another organisation

1. where you have given us permission to do so
2. where it is necessary for us to honour a contract/order between you and Song Prints Ltd
3. where there is a legal obligation to share the information.

 

ACCESSING YOUR DATA

You may at any time request a copy of what personal data we hold about you. There is no cost to obtain this information. You may email us the request at help@songprints.com. We will send you a copy of the information within 30 days.

 

UPDATING/AMENDING YOUR PERSONAL DATA

If, at any time, you wish to update or amend your personal data or consent preferences, you can do this on the web site through your account.

 

DATA PRIVACY AND SECURITY

The I.T system we use maintains an active information security programme which protects all information held:

1. against potential breaches
2. against misuse, loss or damage

 

Card Payment Security

We do not hold or have access to you debit/credit card details. When using the website all debit/credit cards details are hosted by Shopify Payments System (Stripe) or through Paypal.

 

COOKIES

Our Website uses ‘session’ and ‘persistent’ cookies.

‘Session’ Cookies are erased from your computer when you close your browser. ‘Persistent’ cookies remain on your computer until they expire or are deleted. We uses cookies for essential operations (such as keeping you logged in and storing items in your cart) and to track patterns of visitors to this website in order to help us improve its functionality. Computers have the ability to automatically accept or decline cookies. You can do this through the settings screen in your browser. Should you decide to decline cookies, the experience on our website will be restricted.

 

DISCLAIMERS

We try to make sure the information provided on this website and in the Privacy & Cookies Policy is accurate. We do not accept an legal responsibility or any errors or omissions herein.

All material downloaded or accessed on this website is at your own risk. It is your responsibility to use the appropriate anti-virus software. We will not accept any liability for any information you use on this website or in this Privacy& Cookies Policy.

This Privacy & Cookies Policy is solely for data collected by us. This Policy does not apply to third party websites. We cannot be held responsible for the Privacy Policy for third party websites and third party companies.

 

Updated: 9th December 2019